Refund Policy

At House of Tembusu, every paddle is made-to-order with care and creativity. Because of the personalised nature of our products, we have a strict but fair refund policy.

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Custom Orders

All paddles are custom-made, which means:

• No refunds or exchanges for change of mind, wrong design submitted, or incorrect order details after payment.

• We do not accept returns for custom items unless the product is defective, damaged in transit, or significantly different from what was ordered.

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Defects or Damaged Items

If your item arrives damaged or has a production defect:

1. Please contact us within 7 days of receiving your order.

2. Include your order number, a short description of the issue, and clear photos of the item and packaging.

3. We will assess the issue and let you know if you're eligible for:

   • A replacement, or

   • A partial or full refund

Note: Items must be unused and in their original packaging to qualify.

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What’s Not Covered

We cannot offer refunds or replacements due to:

• Minor colour variations due to screen display differences

• Wear and tear from normal use

• Incorrect customer-submitted designs or spelling errors

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Need Help?

If you're unsure about a design or order, feel free to reach out before placing it — we’re happy to guide you! Our email is houseoftembusu@gmail.com, or message us on Instagram @houseoftembusu