Refund Policy

At House of Tembusu, every paddle is made-to-order with care and creativity. Because of the personalised nature of our products, we have a strict but fair refund policy.

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Colour Disclaimer

Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.

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Custom Orders

All paddles are custom-made, which means:

• No refunds or exchanges for change of mind, wrong design submitted, or incorrect order details after payment.

• We do not accept returns for custom items unless the product is defective, damaged in transit, or significantly different from what was ordered (wrong name or wrong pattern).

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Defects or Damaged Items

If your item arrives damaged or has a production defect:

1. Please contact us within 7 days of receiving your order.

2. Include your order number, a short description of the issue, and clear photos of the item and packaging.

3. We will assess the issue and let you know if you're eligible for:

   • A replacement, or

   • A partial or full refund

Note: Items must be unused and in their original packaging to qualify.

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What’s Not Covered

We cannot offer refunds or replacements due to:

• Minor colour variations due to screen display differences

• Wear and tear from normal use

• Incorrect customer-submitted designs or spelling errors

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Need Help?

If you're unsure about a design or order, feel free to reach out before placing it — we’re happy to guide you! Our email is houseoftembusu@gmail.com, or message us on Instagram @houseoftembusu